Privacy Policy

Keluarga Chambers ("we", "us", "our") is committed to handling personal information responsibly and in accordance with Malaysian law, including the Personal Data Protection Act 2010 (PDPA). This policy sets out what information we collect, how we use it, and the rights you have in relation to it. If you have questions, please contact us at [email protected].

1. Who We Are

Keluarga Chambers is a legal practice registered in Malaysia, operating from Level 9, Wisma Central, Jalan Ampang, 50450 Kuala Lumpur. We are the data controller for personal information collected through this website and through our legal services.

2. What Personal Data We Collect

We may collect the following categories of personal data:

• Contact information — name, email address, and telephone number provided through our enquiry form or by direct contact.
• Matter-related information — details about your legal situation shared during consultations or correspondence.
• Usage data — anonymous information about how you interact with our website, collected via cookies and analytics tools.

We collect information when you complete our contact form, email us directly, call our office, or attend a consultation. We do not collect sensitive personal data (such as medical or financial records) unless it is directly relevant to the legal matter you have engaged us for, and with your knowledge.

3. Legal Basis for Processing

We process your personal data on the following grounds:

• Consent — when you submit our contact form or agree to receive communications from us.
• Contract — to fulfil our obligations under a solicitor-client agreement.
• Legitimate interests — to respond to your enquiries and improve our services, where this does not override your rights.
• Legal obligation — where we are required by law to retain certain records.

4. How We Use Your Information

Personal data is used to:

• Respond to your enquiry and arrange consultations.
• Provide legal advice and representation where you engage our services.
• Send relevant updates about your matter.
• Comply with our professional obligations under Malaysian Bar rules.
• Improve the functionality and usability of this website.

We do not use your personal data for direct marketing without your explicit consent, and we will not sell or rent your information to any third party.

5. Data Sharing

We may share your data in limited circumstances:

• With other parties involved in your legal matter, where necessary and with your instructions or consent.
• With our technology service providers (e.g., hosting and email services) who process data on our behalf under strict data processing agreements.
• With regulatory or legal authorities if required to do so by Malaysian law or court order.

We do not share your information with any third party for their own marketing purposes.

6. Data Retention

We retain client matter files for a minimum of seven years following the conclusion of a matter, in accordance with professional practice requirements. Contact enquiries not resulting in an engagement are retained for up to 12 months. Website usage data is retained for up to 13 months.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information. These include encrypted email communications, access controls on client files, and secure cloud storage. In the event of a data breach that is likely to result in risk to your rights, we will notify you in accordance with our obligations under the PDPA.

8. Cookies

Our website uses cookies to enable basic functionality and to analyse how the site is used. You can manage your cookie preferences through our Cookie Policy page at any time. Refusing non-essential cookies will not affect your ability to use the site or to contact us.

9. Your Rights Under Malaysian Law

Under the Personal Data Protection Act 2010, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Withdraw consent to processing (where consent is the legal basis).
• Request deletion of your data, subject to our legal retention obligations.
• Object to processing carried out on the basis of legitimate interests.
• Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my.

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are intended for adults (18 years and above). We do not knowingly collect personal data from persons under 18. If you believe we have inadvertently done so, please contact us promptly so we can delete the information.

12. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes acceptance of the revised policy.

13. Contact

If you have any questions about this policy or about how we handle your data, please contact our data privacy officer:

Keluarga Chambers
Level 9, Wisma Central, Jalan Ampang, 50450 Kuala Lumpur
Email: [email protected]
Telephone: +60 3-2166 8473